bet36 live Privacy Policy

01 Introduction and Scope

bet36 live places the highest importance on the privacy of its members. This privacy policy ("Policy") explains what information is collected from you while using the bet36 live website and mobile application, how that information is used, and how it may be shared with third parties.

This policy is linked to and forms an inseparable part of bet36 live's Terms and Conditions. By creating an account on the platform or using its services, you are considered to have accepted the terms of this privacy policy.

This policy applies only to the bet36 live platform — it does not apply to third-party websites or services, even if our site contains links to them. If you have difficulty understanding any part of this policy, please contact our support team.

02 Types of Information Collected

2.1 Information Provided Directly

We collect information you provide during account registration, deposits, withdrawals, or support requests. This includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• Identity document details (national ID or passport number)
• Payment method details (bKash, Nagad, Rocket, or Upay account number)

2.2 Automatically Collected Information

When you use bet36 live, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Referral source and time of visit
• Pages visited and time spent
• Betting and gaming activity logs

2.3 Cookies and Similar Technologies

bet36 live uses cookies to manage sessions, save preferences, and improve site performance. You can control cookies from your browser settings, but disabling cookies may cause some services to not function properly.

03 Purpose of Data Use

Collected information is used for the following purposes:

• Account management: Registration, login, password recovery, and identity verification.
• Financial transactions: Processing deposits, withdrawals, and bonuses.
• Support: Resolving issues via live chat and email.
• Security: Detecting fraud, money laundering, and irregular activity.
• Service improvement: Analysing user experience and improving the platform.
• Relevant communications: Notifying you about account-related updates and relevant offers.
• Age verification: Preventing those under 21 from using the platform.

04 Data Storage and Security

bet36 live uses SSL encryption technology to store your information on secure servers. Industry-standard practices are followed to ensure maximum security during data transfer.

The security of your account is partly your own responsibility as well. Choose a strong password, do not share it with anyone, and immediately inform our support team if you notice any suspicious activity.

4.1 Data Retention Period

Information is retained for as long as the account remains active. Even after an account is closed, certain information may be kept for a defined period for legal, audit, or dispute resolution purposes. Once that period ends, the information is securely deleted or anonymised.

05 Data Sharing Policy

bet36 live does not sell your personal information to third parties. Limited information may be shared only in the specific circumstances below:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, technical support, and fraud prevention. These partners receive only the information necessary for their specific role and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to provide information to authorities as part of a court order or legal process. In such cases, bet36 live complies with applicable law.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, collected information may also be transferred. You will be informed in advance in such situations, and if a new privacy policy applies, it will be communicated clearly.

06 Your Rights

As a registered member of bet36 live, you have certain rights regarding your own information:

• Access: The right to know what information is held about you.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of information in certain circumstances (excluding legal obligations).
• Restriction of processing: The right to object to the processing of your information in certain cases.
• Data portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise these rights or if you have any questions, contact our support team via live chat or email. We provide assistance in both Bengali and English.

07 Responsible Gaming and Data Protection

As part of bet36 live's Responsible Gaming programme, your gaming behaviour and spending patterns are analysed. The purpose of this analysis is to keep you in a safe and healthy gaming environment — not for any commercial gain. If signs of problematic gambling are identified, protective measures are taken, such as offering self-exclusion options or setting account limits.

Information used for this purpose is kept solely for your protection and is not shared commercially with third parties.

08 Minors and Age Verification

bet36 live strictly does not provide services to persons under 21 years of age. Age is verified at registration, and identity documents may be requested in cases of doubt. Collecting or using the information of anyone under 21 is against our policy.

If a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

09 Mobile Application and Permissions

When using the bet36 live Android and iOS app, the app may request certain device permissions, such as camera access (for identity verification) or push notifications. The purpose of each permission will be clearly explained, and you can withdraw any permission later from your settings.

Information collected through the app falls under this same privacy policy.

10 Policy Changes and Contact

This privacy policy may be updated from time to time due to business needs or legal changes. Registered members will be notified of significant changes via email or app notification. Continued use of the platform after changes are made will be taken as acceptance of the updated policy.

If you have any questions or complaints about this privacy policy or your information, please contact us. Our support team is available 24/7 in Bengali and English. You can also find answers to common privacy questions in the bet36 live FAQ section.

You can reach us by email: [email protected]